Terms of service
These general terms and conditions for consumers (hereinafter referred to as "terms and conditions") apply to contracts concluded through the online store BU1 located at the web interface www.bu1.cz (hereinafter referred to as "web interface") between
our company:
BU1 sport s.r.o., with registered office at Nákladní 36/16a, Město, 746 01 Opava
Company ID: 059 29 377
VAT ID: CZ05929377
registered in the commercial register maintained by the Regional Court in Ostrava, section C, insert 69933
delivery address: Nákladní 36/16a, 746 01 Opava
phone number: +420 775 114 014
contact email: bu1@bu1.cz
as the seller
and you as the buyer.
INTRODUCTORY PROVISIONS
1.1. Summary of the content of the terms and conditions
By the purchase agreement, we commit to deliver the goods specified in the order to you, and you commit to accept this goods and pay us the purchase price.[nt=1] To conclude the contract, you need to place an order and for it to be accepted by us (according to Article 2). Information about prices can be found in Article 3. Possible payment and delivery methods can be found in Articles 4 and 5. Information about the possibility of withdrawing from the contract after receiving the goods is in Article 6. Complaints are governed by our Complaints Procedure for Consumers.
1.2. Is this a consumer contract?
A consumer contract is applicable if you are a consumer, i.e., if you are an individual purchasing goods outside the scope of your business activities or outside the scope of your independent profession. In the opposite case, it is not a consumer contract, and consumer protection according to legal regulations and these terms and conditions does not apply to you.
1.3. What governs our mutual rights and obligations?
First and foremost, the contract, which consists of the following documents:
- these terms and conditions, which define our mutual rights and obligations;
- the Complaints Procedure for Consumers, which we will follow when handling product complaints;
- the Privacy Policy, which regulates the protection of your personal data;
- the conditions and instructions provided on the web interface, especially when concluding the contract;
- the order and its acceptance by us,
and in matters not regulated by the contract, our mutual rights and obligations are governed by Czech legal regulations, particularly the following legal provisions:
- Act No. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as "Civil Code");
- Act No. 634/1992 Coll., on Consumer Protection, as amended (only if you are a consumer).
If your residence or registered office is located outside the Czech Republic, or if our legal relationship contains another international element, you agree that our relationship is governed by Czech law. If you are a consumer and the legal system of your residence provides a higher level of consumer protection than the Czech legal system, you will be granted this higher level of protection.
1.4. How do you express your consent to the terms and conditions?
By submitting an order and also confirming on the web interface, you acknowledge that you have read these terms and conditions and agree to them.
1.5. What else should you know about the terms and conditions?
In the event that any provision of these terms and conditions is invalid, ineffective, or unenforceable (or becomes so), a provision that most closely matches its intent will be applied instead. This does not affect the validity of other provisions.
We can change or supplement the terms and conditions. The terms and conditions can only be changed or supplemented in writing.
Your rights and obligations are always governed by the version of the terms and conditions that was in effect when they arose.undefined We will send you the wording of these terms and conditions along with our acceptance of your order.
2. PURCHASE AGREEMENT
2.1. How do we conclude a purchase agreement?
To conclude the contract, you need to send an order in accordance with these terms and conditions and for this order to be accepted by us. Please note thatthe presentation of goods on the web interface is for informational purposes and does not constitute our offer to conclude a contract within the meaning of § 1732 paragraph. 2 of the Civil Code.
2.2. How to place an order?
You can place an order at any time through the web interface (by filling out the form) or in another way that we allow according to the information on the web interface. The order must contain all the information required in the form.
Before submitting the order through the order form, you will be provided with a summary of the order including the final price (including all taxes, duties, and fees). Within the summary, you have the last opportunity to change the entered information.
You submit a binding order by pressing the "Order and Pay" button, thereby committing to pay the full purchase price. The information provided in the binding order is considered correct and complete. Please inform us immediately of any changes by phone or email.
2.3. Can you cancel or change an already submitted order?
You can cancel or change an order that we have not yet accepted by phone or email. All orders we receive are binding. Subsequent cancellations or changes to the order are only possible by agreement with us. If an order for goods that cannot be withdrawn from the contract (as detailed in Article 6) is canceled in this way, we are entitled to compensation for the costs we have already incurred in connection with the contract.
2.4. How will you know that we have accepted the order and when is the contract concluded?
We will inform you of the receipt of the order. The information about the receipt of the order is sent automatically and does not constitute acceptance of the order by us.
The purchase contract is concluded at the moment when you receive the acceptance of the order from us at the email address you provided in the order. If the order is not accepted, the contract is concluded at the moment you take delivery of the ordered goods.
2.5. Do you have the option to receive the contract in text form?
The documents forming the contract will be sent to you by email or printed and mailed to you upon your request. When sending by mail, we may ask you to cover the associated costs.
We archive the documents forming the contract in electronic form. The contract is not accessible to third parties.
3. PRICE
3.1. Can the price on the web interface change?
If the price listed for goods on the web interface or during the ordering process is no longer current, we will promptly inform you of this fact. However, changes in price that occur between the submission of the order and its acceptance by us do not affect the accepted orders.
In the event that there was a clearly apparent technical error on our part in stating the price of the goods on the web interface or during the ordering process, we are not obliged to deliver the goods to you at this clearly erroneous price due to the apparent nature of our legal act according to § 552 of the Civil Code, or due to error according to § 571 of the Civil Code.
3.2. Can discounts on the price of goods be combined?
Any discounts on the price of goods cannot be combined unless explicitly stated otherwise on the web interface.
4. PAYMENT TERMS
4.1. What payment methods do we accept?
You can pay the purchase price primarily in the following ways:
- in cash or cashless (by credit card) when sending goods on delivery or when picking up in person;
- cashless before the delivery of goods online by credit card or through a payment gateway;
- cashless before the delivery of goods by transferring to our bank account (instructions will be provided in the order confirmation).
Any additional payment methods and any fees associated with certain payment methods are listed on the web interface.
4.2. When is the purchase price due?
In the case of cash payment (or cashless upon receipt of goods), the price is due upon receipt of the goods. For cashless payment before the delivery of goods, the price is due within five days from the receipt of the order, and the price is considered paid at the moment the relevant amount is credited to our bank account. If we do not receive the payment by the due date, we reserve the right to withdraw from the contract.
4.3. Can we require a deposit or advance payment?
Please note that in accordance with § 2119 paragraph. 1 of the Civil Code, we are entitled to request you to pay the full price of the goods (or a deposit) before its dispatch or handover.
Please be aware that if you choose to pay by bank transfer and make the payment before we conclude the contract in accordance with point 2.4., it is considered a deposit for the payment of the goods. In the event that the contract is subsequently concluded, the deposit will be deducted from the price of the goods.
4.4. How do we issue a tax document?
By agreeing to these terms and conditions, you grant us permission to issue the tax document electronically.
5. DELIVERY TERMS
5.1. How do we send the goods?
The methods of delivering goods, including the costs of delivery, are listed on the web interface. You can choose the specific method of delivery in the order.
The order will always state the final price, which already includes the costs for the chosen method of transport.
5.2. When will we deliver the goods to you?
The delivery time always depends on the availability of the goods and the chosen method of transport and payment, but we will deliver the goods no later than thirty days from the conclusion of the contract.
However, we cannot influence the delivery times of external carriers. In case of issues regarding the delivery time, please contact us, and we will address the situation with the carrier.
Goods that are in stock are usually dispatched within two working days from the receipt of the order (for goods sent on delivery or for personal pickup), or from the moment the payment is credited to our account (for cashless payment before the delivery of goods).
Goods that are not in stock will be dispatched as soon as possible. We will inform you of the exact date.
Delivery of goods under these terms and conditions means the moment when the goods are delivered to you. If you unjustifiably refuse to accept the goods, this fact is not considered a failure to fulfill the obligation to deliver the goods on our part, nor is it considered a withdrawal from the contract on your part.
You acquire ownership of the goods at the moment of payment of the full purchase price, but not before you accept the goods.
5.3. How to proceed when receiving the goods?
When receiving the goods, check the integrity of the packaging. If you find any defects, promptly inform both the carrier and us. If you refuse to accept a shipment with damaged packaging, it is not considered an unjustified refusal of the goods.
At the moment of receiving the goods (or at the moment when you were obliged to accept the goods but failed to do so in violation of the contract), the responsibility for accidental destruction, damage, or loss of the goods passes to you.
5.4. What happens if you do not accept the goods?
If, for reasons on your part, it is necessary to deliver the goods repeatedly or in a manner other than agreed, you are obliged to cover the costs associated with such delivery.
If you unjustifiably do not accept the goods at the time of delivery according to point 5.2., we are entitled to compensation for the costs associated with the delivery of the goods and their storage, as well as any other costs incurred due to the non-acceptance of the goods.
In the case of sending goods on delivery or personal pickup, we also have the right to withdraw from the contract. However, if you have already paid the purchase price (in the case of payment before the delivery of goods), we also have the right to proceed with the self-help sale of the goods according to § 2126 of the Civil Code.
6. WITHDRAWAL FROM THE PURCHASE AGREEMENT
6.1. How can you withdraw from the contract?
As a consumer, you can withdraw from the purchase contract without giving a reason within 14 days from the day you or a person designated by you other than the carrier received the goods; or
- the last piece of goods, if you ordered multiple pieces of goods in one order that are delivered separately,
- the last item or part of a delivery of goods consisting of several items or parts, or
- the first delivery of goods, if it is a regular delivery of goods for an agreed period.
We recommend sending the notice of withdrawal from the purchase contract to our delivery address along with the goods or by email, and then promptly sending the goods to our delivery address. You can use a sample form to withdraw from the contract.
6.2. What are the consequences of withdrawing from the contract?
By withdrawing from the contract, the contract is canceled from the beginning, and it is treated as if it had never been concluded, including obligations from ancillary contracts; this does not affect the provisions of points 6.4 and 6.5.
If a gift was provided to you along with the goods with your consent, the gift agreement becomes ineffective upon withdrawal from the contract by either party. Please return the gift to us along with the returned goods.
6.3. How will you return the goods to us?
You are obliged to return the goods to us within 14 days from the withdrawal from the contract to our delivery address, to any of our establishments, or to the address of our registered office. Do not send the goods on delivery, we are not obliged to accept it this way.
We recommend attaching to the returned goods:
- a copy of the delivery note and invoice (if issued) or another document proving the purchase of the goods;
- a written statement of withdrawal from the contract (on our form or otherwise) and the chosen method of refund.
The failure to present any of the above documents does not prevent the positive handling of your withdrawal from the contract under legal conditions.
6.4. When will you get your money back?
We will return all received funds to you within 14 days from the withdrawal from the contract. However, please note that we are not obliged to refund you before you return the goods or prove that you have sent the goods back to us.
In addition to the purchase price, you are also entitled to a refund of the delivery costs for the goods to you. If you chose a method of delivery other than the cheapest one we offer, we will refund you the delivery costs in the amount corresponding to the cheapest offered method of delivery.
We will refund your money in the same way we received it (unless you inform us otherwise within ten days of withdrawing from the contract and this does not incur any additional costs for you), or in a manner you request.
You bear the costs associated with sending the returned goods to our address, even if the goods cannot be returned by regular postal means due to their nature.
6.5. What if the returned goods were damaged?
When sending, pack the goods in suitable packaging to prevent damage or destruction.
The goods can only be tried out to the extent necessary to become familiar with their nature, properties, and functionality. If we find that the goods you returned are damaged, worn, soiled, or partially consumed, you are liable for this reduction in the value of the goods.
6.6. When is it not possible to withdraw from the contract?
In accordance with § 1837 of the Civil Code, it is not possible to withdraw from, among other things, the following contracts: for the delivery of goods that have been made according to your specifications or customized for you.
6.7. When can we withdraw from the purchase contract?
We reserve the right to withdraw from the contract in the following cases:
- we have not received the purchase price from you by the due date or you have not accepted the goods;
- for objective reasons (primarily because the goods are no longer produced, the supplier has stopped delivering to the Czech Republic, etc.) it is not possible to deliver the goods under the original conditions;
- performance becomes objectively impossible or unlawful.
In the event that any of the above circumstances occur, we will promptly inform you of our withdrawal from the contract.
If you have already paid the purchase price in full or in part, we will refund the received amount within five days from the withdrawal from the contract, either cashless to the account you provide us for this purpose or from which you made the payment.
7. RIGHTS FROM DEFECTIVE PERFORMANCE
Your rights from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of § 1914 to 1925, § 2099 to 2117, and if you are a consumer, § 2158 to 2174b of the Civil Code). The provisions of § 2106 and 2107 regarding rights from defective performance do not apply. When exercising rights from defective performance, we will proceed in accordance with our Complaints Procedure.
8. ADDITIONAL INFORMATION FOR CONSUMERS
8.1. What authorizations do we have to carry out our activities?
We are authorized to sell goods based on a trade license. Our activities are not subject to any other licensing.
8.2. How do we handle complaints?
We handle any complaints through our contact email. We will then address the complaint and try to resolve it without unnecessary delay from the time we receive it. You can also contact the relevant trade office or the Czech Trade Inspection.
8.3. What rights do you have in the event of a consumer dispute?
If you are a consumer and a dispute arises between us from the contract that we cannot resolve directly, you have the right to turn to the Czech Trade Inspection (address: Czech Trade Inspection, Central Inspectorate - ADR Department, Štěpánská 44, 110 00 Prague 1; web interface: www.coi.cz, www.adr.coi.cz; electronic contact: adr@coi.cz; phone: +420 296 366 360) or the Association of Czech Consumers, z. ú. (address: Pod Altánem 99/103; 100 00 Prague 10 - Strašnice, web interface: www.konzument.cz, electronic contact: spotrebitel@regio.cz, phone: +420 261 263 574) for the purpose of out-of-court resolution of the consumer dispute. You can exercise this right no later than 1 year from the day you first asserted the right that is the subject of this consumer dispute with us.
To file a complaint regarding goods or services you purchased from us, and to find an alternative dispute resolution entity, you can also use the online platform established by the European Commission at: http://ec.europa.eu/consumers/odr/.
9. REGISTRATION ON THE WEB INTERFACE
9.1. How can you register on the web interface?
By registering through the registration form on the web interface, a user account is created. Keep your user account login details confidential. We are not responsible for any misuse of the user account by a third party.
The information provided during registration must be true and complete. We may cancel an account created with false or incomplete information without compensation. In case of changes to your information, we recommend promptly updating it in your user account.
9.2. What is the purpose of the user account?
Through the user account, you can primarily order goods, track orders, and manage your user account. Any additional features of the user account are always listed on the web interface.
9.3. When can we cancel your user account?
Please note that we have the right to cancel your user account without compensation if there is a violation of good morals, applicable legal regulations, or these terms and conditions through your account.
10. REVIEWS
10.1. Who can add a review?
All user reviews on the web interface are written by our actual customers to whom we have delivered the requested goods based on their created orders.
Adding reviews is only allowed after completing a purchase on the web interface, via a link sent to the customer through email, or through the user account on the web interface.
Reviews that our customers have published on public internet services, especially within Google, Heuréka, and Firmy.cz, can also be published on the web interface.
10.2. How do we verify reviews?
We verify each review before it is published. Only customers who have completed a purchase on the web interface can add a review.
Before accepting and publishing reviews from the above-mentioned public internet services on the web interface, we verify whether the reviews were written by our actual customers.
If we find that a review was created by someone who did not make a purchase on the web interface, we are entitled to remove such a review or not publish it.
11. COPYRIGHT PROTECTION, LIABILITY, AND USE OF THE WEB INTERFACE
11.1. Is the content of the website protected by copyright?
The content of the website located on the web interface (texts including terms and conditions, photographs, images, logos, software, and others) is protected by our copyright or the rights of other individuals. You may not modify, copy, reproduce, distribute, or use the content for any purpose without our consent or the consent of the copyright holder. In particular, it is prohibited to make photographs and texts located on the web interface available for free or for a fee.
The names and designations of products, goods, services, companies, and corporations may be registered trademarks of their respective owners.
11.2. Liability and use of the web interface
We are not responsible for errors arising from third-party interventions in the web interface or from its use contrary to its intended purpose. When using the web interface, you must not use procedures that could disrupt the system's functionality or unduly burden the system.
If you engage in any illegal or unethical conduct while using the web interface, we are entitled to limit, suspend, or terminate your access to the web interface without any compensation. In this case, you are also obliged to compensate us for any damage that has demonstrably arisen from your actions under this paragraph, in full.
Please note that clicking on certain links on the web interface may result in leaving the web interface and redirecting to third-party websites.
These terms and conditions are valid and effective from the 3rd. 11. 2023
Downloadable forms:
Complaint protocol available for download HERE
Form for withdrawal from the purchase contract HERE