HELP + CONTACTS

Need help with an item from your order? Have your order number and email address ready, then continue to the customer portal.

Open the customer portal

Returns, exchanges and claims terms

1. HELP

Here you will find answers to your questions

Please go through the individual sections first and also the FAQ - frequently asked questions. If you really haven't found the solution, it's probably something special, so don't hesitate to call or write to us.

Choice of gloves

Detailed information on selecting gloves from BU1. Choose wisely and you won't regret it.

How to choose the right gloves from BU1

Care of gloves

Everything you need to know about the proper care of gloves from us on one page.

Go to the Glove Care page

Clothes made to order

Do you want to have fine-tuned clothing from us with everything included? Here you will find information.

About Custom Clothing from BU1

FAQ

We have compiled your frequently asked questions neatly into topics in one place.

Go to the inquiries page

Sizes and measurements

We have prepared a guide, size charts, and also what and how to measure for the right selection.

Size and measurement guide

Product care

On this link you will find information on how to take care of our products (excluding gloves).

Product Care Page

Returns, exchanges and claims

Need help with an item from your order? Have your order number and email address ready, then continue to the customer portal.

Open the customer portal

Returns, exchanges and claims terms

Go to help.bu1.cz and have your order number and the email address used for the purchase ready. Select the item and the solution you are requesting. Once you submit the request, you will receive shipping instructions. The terms and time limits are on the Returns, exchanges and claims page.

Returns, exchanges and claims terms