Returns, exchanges and claims

Does the size not fit, would you like to return an item, or do you need to report a defect? Open our customer portal. Have your order number and the email address used for the purchase ready. Select the item and the solution you are requesting, and the portal will guide you through the next steps.

Arrange a return, exchange or claim

Would you like to exchange an item?

Submit a standard exchange request at help.bu1.cz within 30 days of delivery. Select the item you want to exchange and specify the variant you need. Once you submit the request, you will receive packing and shipping instructions.

Send the item within 14 days of submitting the request. Include the portal confirmation or a note with the case number in the parcel. For a standard exchange of gloves supplied with protective film, the film must remain intact.

You pay the cost of shipping the item to us; we pay to send the exchanged item back to you. We handle a second or any subsequent exchange from the same purchase individually, including shipping.

Would you like to return an item?

The easiest way to arrange a return is at help.bu1.cz. For consumer purchases, we offer the option to return an item within 30 days of delivery.

For a voluntary return during days 15–30, the item must be unused, unwashed, in its original condition and original packaging. For gloves supplied with protective film, the film must remain intact. During this period, we refund the price of the item, but not the original postage.

For a voluntary return, simply submit your request within 30 days of delivery and then send the item within 14 days of submitting the request. You arrange and pay for return shipping to us.

The terms of this voluntary extension do not limit your statutory right to withdraw from the contract. Details and a sample withdrawal form are available in the terms and conditions.

Terms and conditions and sample form

Do you need to report a defect?

We recommend submitting a claim at help.bu1.cz. Select the item and describe how the defect appears. Photos may help us assess it; attaching them is optional.

We recommend that you do not send the item yet and wait for our further instructions. We usually make an initial assessment of the information within two business days and let you know how we will proceed. This is an initial assessment, not the final resolution of the claim.

Using the portal or attaching photos is not a condition for exercising your statutory rights. See the complaints procedure for details.

Submit a claim · Complaints procedure

Personalised items and business purchases

Items made or modified to your personal specifications, such as gloves bearing your name or a custom design, cannot normally be returned or exchanged. This does not affect your rights relating to defective performance. Choosing a standard size or colour alone does not make an item personalised.

We handle standard returns and exchanges for purchases made for business purposes individually.

Address for sending items

BU1 sport s.r.o.
Nákladní 36/16a
746 01 Opava